This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone and email.
We aim to deliver our log cabins within fifteen to thirty-five working days once an order has been placed and paid. Delivery time for Kirami wood fired hot tubs is between fifteen and twenty working days. The most accurate delivery times are shown on each product page.
We deliver to all of the UK. However, additional cost would have to be levied for the certain areas. (Please see our delivery map.)
As a rule, we deliver your log cabin or a wood fire hot tub in a six-wheeled delivery truck . It arrives with a “Piggy-Back” forklift so we can unload your log cabin or other product as soon as it reaches your desired location. In order for this to occur, we need sufficient space for the forklift to manoevre. If you have questions regarding space required, please contact us on 020 3807 0369).
It is important that we know there is enough space for the forklift. If this is not the case, we may have to charge you a delivery fee.
Please be specific about the most convenient spot for us to offload your log cabin. We make every effort to comply. Be aware, though, that, due to the weight of the forklift, we may not always be able to place your cabin exactly where you want it.
You or your designated representative MUST be on site when the cabin is delivered so you can help with the offloading.
The phone number you place in the contact phone box when ordering your log cabin MUST be one where we can reach you during working hours before and on the day of the delivery. Our staff will contact you within 48 hours once an order has been placed and paid for. They will contact you again approximately five days before delivery, giving you as accurate a delivery schedule as possible. Your log cabin will not simply arrive unless you have been contacted first.
Our log cabins come packed in a weatherproof packaging. The parts can stand outside for several weeks before you construct your log cabin.
If you feel that delivery on a smaller vehicle would be more appropriate, please don’t hesitate to contact us. However, as the smaller vehicles are not able to carry a forklift, the driver would require sufficient assistance with unloading the cabin.
If you are concerned about delivery or any other aspect of your log cabin please contact us on: 020 3807 0369.
We will usually be able to deliver to the following countries and territories: England, Scotland and Wales. We may from time to time agree to delivery products to other countries and territories.
Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
All deliveries must be received in person at the delivery address or by an appointed person, and a signature must be provided.
If your products remain undelivered despite our delivery service provider making at least 1 attempt to deliver them, the delivery service provider or we will send you a note, with instructions on how you may collect your products, including a time limit for collection or we may agree to arrange for re-delivery of the products, however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge.
An indicative list of the situations where a failure to deliver will be your fault is set out below: a) you provided the wrong address for delivery; b) there is a mistake in the address for delivery that was provided; c) the address for delivery is not reasonably accessible; d) the address for delivery cannot safely be accessed; e) there is no person available at the address for delivery to accept delivery and provide a signature.